FAQ
Have questions? Check our FAQ first. Need help? Our team's ready.
Do you just do cats and dogs?
Any animal, any breed – we can create a custom portrait. Our portfolio includes dogs, cats, birds, horses, micro-pigs, and hedgehogs. With our world-class artistic team, no creature is too exotic to be transformed into a masterpiece.
Is my photo good enough to use?
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
1、Close-ups capture the best details.
2、Match your pet’s eye level for a natural angle.
3、Use natural light—avoid flash for the best results.
4、Keep your pet still to prevent blurriness.
5、Include those floppy ears—make sure they’re fully visible in the frame.
6、Minimum resolution: 500px * 500px.
Does background matter?
Background clutter isn’t an issue. A plain background is ideal but not required—it won’t affect the final result.
Can I change my order?
Cancel within 24 hours of purchase at no charge.
After 24 hours, cancellation is subject to approval. Why? Our artists typically begin working immediately!
If cancellation is requested after your artwork is completed, a $100 fee will apply to cover partial creation costs.